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Cane and Reed

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How To Order
PRIVACY POLICY

Order by using the shopping cart, it is easy and safe

"Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot
be read over the internet."

Order by E-MAIL: Please be sure to send your full name and address, a day time phone number,
and method of payment
   WWW.CANEANDREED.COM

an order form that you may print, and mail to us. ORDER FORM

Order by mail: using order form, or a piece of paper.

Send your order to:
CONNECTICUT CANE AND REED COMPANY
P.O. BOX 762
MANCHESTER, CT 06045

Unsure of what you need? Send a sample, we will gladly match it for you.

Shipping information:
Shipping charges: We ship via the post office (USPS).
We have a $1.50 domestic S & H charge, and a $3.50 fee for Canada and overseas

On our shopping cart you may see your order total,
before
you send the order, and before you have to put in
your credit card number

Order By Phone: (860) 646-6586, have your information ready
We try to be here:
Monday through Friday 9am to
5pm, Saturdays 10am to 4pm.
we are closed Saturdays for June, July, and August

Questions call or text 860-646-6586

Methods Of Payment

Many countries impose their own customs, duties, taxes and fees on items
being shipped from a foreign country. 
We are not responsible for any local imposed duties or taxes.

Orders may be paid by check, or major credit card. Please include all numbers the
expiration date and the three digit code on the back of your card on your order form.

Same Day Shipments:
We try to ship all orders the same day/ next day. If a back order situation does occur,
we will contact you via phone or email.

Damaged Shipments:
Call us and save the packaging. We will reship and contact the proper carrier to inspect and handle the paperwork.

Returns:
No need for authorization, just return the item with a request for replacement or refund.
With your return include order date and number please or a copy of the packing slip to help.
No returns after 60 days. Exchanges will be billed for additional shipping.

Connecticut State Sales Tax:
Mail orders shipped outside the State of Connecticut are at present tax exempt.
Instate the tax is 6.35% on materials and freight.

Tax Exempt:
Here in Connecticut we have to charge you tax. We have to keep the signed form on file.
If you do not have the proper state form please ask. You must have a Connecticut tax number.
The State of Connecticut does not recognize any other states tax exempt certificate
or non-profit certificate.

Cane and Reed's Privacy Policy
We take the protection and proper use of your personal information seriously. We respect
your privacy and take great care to safeguard information in our possession. Your preferences
for use of your information are our highest priority. We do not share customer information
(including e-mail addresses) outside of our company unless it is necessary to provide you
with our products or services (for example, shipping your products to you or notifying

you of problems/updates with your order), or we are legally required to do so.
We are happy to provide further details of our privacy policies. For more information,
call us at (860) 646-6586

We do not sell, exchange or voluntarily give any information regarding you, 
our customer to anyone.

Monday thru Friday, 9 AM to 5 PM. & Saturdays 10 AM to 4 PM
we are closed Saturdays for June, July, and August
Mailing Address: Box 762 • Manchester CT 06045
call or text 860-646-6586